Cancellation & No Show Policy

Cancelling Your Spot

You can cancel your reservation up to 48 hours before the experience begins with no penalty. When you do, your spot opens up to someone else who's excited to join.

Late Cancellations & No-Shows

If you cancel within 48 hours of the experience, a late cancellation $10 fee will be charged.

If you don't attend without cancelling, a $20 no-show fee will be charged to the account used for booking.

This fee helps us:

• Respect the time and preparation that go into each experience
• Support our hosts, facilitators, and partners
• Keep things fair for fellow members who may have wanted that spot

A Few Things to Know

• The 48-hour window is counted from the experience start time.
• Fees apply regardless of whether the spot is filled afterward.
• The no-show fee will be charged to the booking account.
• All cancellation details and deadlines are visible during booking and in your confirmation email.

We're not here to be punitive. This policy simply helps us keep Closer experiences thoughtful, reliable, and enjoyable for everyone involved.

If something unexpected comes up and you're unsure what to do, reach out. We're always happy to help where we can.