Closer Mobile App (iOS & Android) — Last updated: May 28, 2026
Welcome to Closer (the “Community”). These Terms of Service (“Terms”) govern your access to and use of our membership community, real-world social events, mobile application, and services (collectively, the “Services”). By joining our Community, downloading the Closer app, or attending any of our events, you agree to comply with these Terms. If you do not agree, please do not use our Services.
To be eligible to join our Community, you must be at least 18 years old and have the legal capacity to enter into a binding agreement. By joining, you confirm that all information provided during registration is accurate, complete, and current.
Closer is a real-world social club that hosts in-person events. A Closer Membership grants you access to member-only real-world events and member pricing on event tickets. Core app features including event browsing, messaging, profile editing, and matchmaking are available to all users and are not gated by membership.
Closer Membership may require the payment of fees, which will be specified at the time of registration. Membership fees are non-refundable except as expressly stated in Section 12 (Refund Policy) or as required by applicable law.
All payments must be made through the payment methods specified by the Community. You agree to pay all applicable fees and taxes in connection with your membership and event ticket purchases.
Upon purchasing your first Closer event ticket, you will receive a complimentary 1-month Closer Membership granting access to member-only real-world events and member pricing. Following the complimentary 1-month period, your Closer Membership will automatically renew on a monthly basis at the then-current membership rate, unless you cancel prior to the renewal date.
By providing your payment information and completing your first event ticket purchase, you authorize the Community to charge your designated payment method the applicable monthly membership fee at the end of each month until you cancel.
Clear and Conspicuous Disclosure: By completing your first event ticket purchase, you acknowledge and agree that: (a) your Closer Membership will automatically renew every month, (b) your payment method on file will be charged the then-current monthly membership fee unless you cancel before the renewal date, and (c) you may cancel at any time using the methods described in Section 3.5.
You may cancel your Closer Membership at any time by:
Cancellation requests must be received at least 48 hours before your next renewal date to avoid being charged for the following month. Upon cancellation, you will retain access to membership benefits through the end of your current paid monthly period.
Subject to your compliance with these Terms, Closer grants you a limited, non-exclusive, non-transferable, revocable license to download and use the Closer mobile application on your personal device for personal, non-commercial use.
The following features are available to all users of the Closer app at no cost: event browsing, user profiles, in-app messaging, member discovery, and matchmaking. These features are not contingent on holding a Closer Membership.
A Closer Membership is required to purchase tickets to member-only real-world events and to access member pricing on event tickets. Membership grants access to physical, in-person experiences — it does not unlock digital-only features within the app.
The app may receive over-the-air (OTA) updates automatically. By using the app, you consent to receiving these updates, which may modify features, fix bugs, or adjust functionality.
You may not copy, modify, distribute, reverse engineer, decompile, or create derivative works from the app. You may not use the app for any unlawful purpose.
If you downloaded the Closer app from the Apple App Store, the following additional terms apply:
If you downloaded the Closer app from the Google Play Store, your use is also subject to Google's Terms of Service. Google is not a party to these Terms and bears no obligations regarding the app.
As a member, you agree to treat all members with respect, refrain from harassment or discrimination, and maintain a positive and supportive environment.
When participating in any Community events, you agree to behave in a manner consistent with our Code of Conduct. The Community reserves the right to remove any member from an event or revoke membership for violations.
By sharing content within the Community, you grant the Community a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content solely for purposes related to operating and promoting the Community. This license terminates when you delete the content or upon termination of your membership, except where the content has been shared with or relied upon by other members.
Please refer to our Privacy Policy for information on how we collect, use, and disclose your personal information. By using the Services, you acknowledge that you have read and understood the Privacy Policy.
Events may require separate registration and event ticket purchase. Event fees, if applicable, will be specified at the time of registration.
The Community reserves the right to modify, reschedule, or cancel events at any time. In the event of a Community-initiated cancellation, you will be notified and provided with options for rescheduling or a full refund.
By attending any in-person event, you acknowledge inherent risks including illness, injury, or property damage. You assume full responsibility for such risks and agree to hold the Community, its organizers, officers, employees, and agents harmless from any claims or losses arising from your participation, except to the extent caused by gross negligence or willful misconduct.
All content, materials, and services provided by the Community, including logos, text, graphics, and software, are the property of the Community or its licensors. You agree not to reproduce, distribute, or create derivative works without explicit written permission.
To the fullest extent permitted by applicable law, the Community shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
The Community operates across multiple jurisdictions including the United States (New York and Colorado), the District of Columbia, Canada (Ontario and Quebec), Australia (New South Wales and Victoria), and the United Kingdom (England).
These Terms shall be governed by the laws of the jurisdiction in which you reside. For members not residing in one of the listed jurisdictions, the laws of the State of New York shall apply.
Before initiating formal proceedings, you agree to contact hello@becloser.co and attempt informal resolution in good faith for at least 30 days.
For US members, unresolved disputes shall be settled through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in New York, New York. You waive the right to a trial by jury or class action participation.
For non-US members, unresolved disputes shall be submitted to the courts in the applicable jurisdiction set forth in Section 10.
Either party may bring an individual action in small claims court where the claim falls within the court's jurisdictional limits.
Monthly Closer Membership fees are non-refundable once charged. Upon cancellation, you retain access through the end of your current paid monthly period. No pro-rata refunds for unused portions of the month.
Purchases made via Stripe (web checkout or in-app Stripe Payment Sheet on mobile) are processed by Closer. Refund requests for these purchases should be directed to hello@becloser.co.
If you make a purchase through the Apple App Store or Google Play Store, refunds are subject to the respective store's refund policy. Apple handles App Store refunds directly at reportaproblem.apple.com. We are unable to process refunds for purchases made through third-party app stores.
If the Community cancels an event, you will receive a full refund or the option to transfer to another date. If the Community terminates your membership without cause, you will receive a pro-rata refund of prepaid fees for the unused portion of your current monthly period.
Nothing in this section limits any refund rights you have under applicable consumer protection laws. Where mandatory rights apply, those rights prevail.
Direct refund requests to hello@becloser.co with your name, account email, and description of the charge. We will respond within 5 business days.
The Community reserves the right to modify these Terms at any time. For material changes, including to fees, auto-renewal terms, or the dispute resolution process, we will provide at least 30 days prior written notice by email. Continued use of the Services after the effective date constitutes acceptance of the modified Terms.
You may terminate your membership at any time per Section 3.5. Termination is effective at the end of your current paid monthly period.
The Community may suspend or terminate your membership for violation of these Terms, the Code of Conduct, or applicable law. Termination for cause: no refund. Termination without cause: pro-rata refund per Section 12.4.
Upon termination, your access ceases at the end of your current paid period (or immediately for cause). Sections 8, 9, 10, 11, and 12 survive termination.
If any provision is found invalid or unenforceable, the remaining provisions continue in full force.
These Terms, together with the Privacy Policy, Cookie Policy, and any event-specific terms, constitute the entire agreement between you and the Community.
The Community shall not be liable for failure or delay resulting from circumstances beyond its reasonable control, including acts of God, pandemics, government actions, war, or telecommunications failures.
Email: hello@becloser.co
Privacy: privacy@becloser.co
This document is not a substitute for legal advice. Please consult a qualified attorney for jurisdiction-specific guidance.