Welcome to Closer (the “Community”). These Terms of Service (“Terms”) govern your access to and use of our membership community, events, and services (collectively, the “Services”). By joining our Community or participating in any of our events, you agree to comply with these Terms. If you do not agree to these Terms, please do not use our Services.
To be eligible to join our Community, you must be at least 18 years old and have the legal capacity to enter into a binding agreement. By joining, you confirm that all information provided during the registration process is accurate, complete, and current. You agree to promptly update your information if it changes at any time during your membership.
Membership to the Community may require the payment of fees, which will be specified at the time of registration. Membership fees are non-refundable except as expressly stated in Section 11 (Refund Policy) of these Terms or as required by applicable law.
All payments must be made through the payment methods specified by the Community. You agree to pay all fees and applicable taxes in connection with your membership and participation in any events.
Upon purchasing your first Closer event, you will receive a complimentary 3-month membership, granting you access to member-only events and member pricing during this initial period.
Automatic Renewal: Following the conclusion of your complimentary 3-month period, your membership will automatically renew on a quarterly basis (every 3 months) at the then-current membership rate, unless you cancel prior to the renewal date. By providing your payment information and completing your first event purchase, you authorize the Community to charge your designated payment method the applicable quarterly membership fee at the end of each 3-month period, until such time as you cancel your membership.
Clear and Conspicuous Disclosure: By completing your first event purchase and providing payment information, you acknowledge and agree that (a) your membership will automatically renew every 3 months, (b) your payment method on file will be charged the then-current quarterly membership fee unless you cancel before the renewal date, and (c) you may cancel at any time using the methods described in Section 3.4 below.
You may cancel your membership at any time by using any of the following methods:
Cancellation requests must be received at least 48 hours before your next renewal date to avoid being charged for the following quarter. Upon cancellation, you will retain access to your membership benefits through the end of your current paid quarterly period. No further charges will be made after cancellation is processed.
As a member of the Community, you agree to adhere to our Code of Conduct, which includes treating all members with respect, refraining from harassment or discrimination, and maintaining a positive and supportive environment.
When participating in any Community events, whether in-person or virtual, you agree to behave in a manner that is respectful and in line with our Code of Conduct. The Community reserves the right to remove any member from an event or revoke membership for violating these standards.
You may have the opportunity to share content (e.g., posts, comments, photos) within the Community. By sharing content, you grant the Community a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content solely for purposes related to operating and promoting the Community. This license terminates with respect to any specific content when you delete that content or upon termination of your membership, except where the content has been shared with or relied upon by other members. You are responsible for ensuring that any content you share does not violate any third-party rights or applicable laws.
We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and disclose your personal information. By using the Services, you acknowledge that you have read and understood the Privacy Policy.
Events hosted by the Community may require separate registration. Event fees, if applicable, will be specified at the time of registration. Your participation in any event is subject to these Terms and any additional terms provided during registration.
For all events, the following cancellation rules apply:
Transfer requests must be submitted to hello@becloser.co from the email address associated with your account. No exceptions will be made for late cancellation or non-attendance without payment of the applicable fee.
The Community reserves the right to modify, reschedule, or cancel events at any time. In the event of a Community-initiated cancellation, you will be notified promptly and provided with options for rescheduling or receiving a full refund of the applicable event fee.
Participation in in-person Community events is voluntary. By attending any in-person event, you acknowledge and accept that there are inherent risks associated with in-person gatherings, including but not limited to risks of illness, injury, or property damage. You assume full responsibility for any such risks and agree to hold the Community, its organizers, officers, employees, and agents harmless from any claims, damages, or losses arising from your participation, except to the extent caused by the Community's gross negligence or willful misconduct.
All content, materials, and services provided by the Community, including but not limited to logos, text, graphics, and software, are the property of the Community or its licensors and are protected by intellectual property laws. You agree not to reproduce, distribute, or create derivative works from any content provided by the Community without explicit written permission.
To the fullest extent permitted by applicable law, the Community, its organizers, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Services or participation in any events, including but not limited to loss of profits, data, use, or goodwill. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
The Community operates in multiple jurisdictions, including the United States (New York and Colorado), the District of Columbia, Canada (Ontario and Quebec), Australia (New South Wales and Victoria), and the United Kingdom (England).
These Terms and any dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of the jurisdiction in which you reside or, if you do not reside in one of the jurisdictions listed above, the laws of the State of New York, United States, without regard to its conflict of laws principles.
For members residing in jurisdictions with mandatory consumer protection laws that cannot be contracted out of, nothing in these Terms shall override or limit the protections afforded to you under those laws.
Before initiating any formal dispute resolution proceedings, you agree to first contact the Community at hello@becloser.co to attempt to resolve the dispute informally. The parties agree to negotiate in good faith for a period of at least thirty (30) days from the date the dispute is raised before pursuing any formal remedies.
For members residing in the United States or the District of Columbia, any dispute not resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. The arbitration shall take place in New York, New York, unless the parties mutually agree to another location or virtual proceedings. You agree to waive any right to a trial by jury or to participate in a class action.
For members residing outside of the United States, any dispute not resolved informally shall be submitted to the exclusive jurisdiction of the courts in the applicable jurisdiction set forth in Section 9 (Governing Law). Nothing in this section shall prevent either party from seeking injunctive or other equitable relief in any court of competent jurisdiction.
Notwithstanding the above, either party may bring an individual action in small claims court in the jurisdiction where you reside, provided the claim falls within the court's jurisdictional limits.
Due to the nature of our Services, refund eligibility varies depending on the type of charge. This section sets forth the complete refund policy for the Community, and in the event of any conflict with other sections of these Terms, this Section 11 shall control.
Quarterly membership fees are non-refundable once charged. If you cancel your membership after a renewal charge has been processed, you will retain access to your membership benefits through the end of the paid quarterly period. No pro-rata or partial refunds will be issued for the remaining portion of that period.
If the Community cancels an event for any reason, you will receive a full refund of the event fee or the option to transfer your registration to another date, at your election. If the Community terminates your membership without cause, you will receive a pro-rata refund of any prepaid membership fees for the unused portion of your current quarterly period.
Nothing in this section is intended to limit any refund rights you may have under applicable consumer protection laws in your jurisdiction. Where mandatory refund rights apply, those rights shall prevail.
All refund requests should be directed to hello@becloser.co. Please include your full name, the email address associated with your account, and a description of the charge for which you are requesting a refund. We will respond to all refund requests within five (5) business days.
The Community reserves the right to modify these Terms at any time. For material changes — including changes to fees, auto-renewal terms, or the dispute resolution process — the Community will provide at least thirty (30) days' prior written notice to the email address associated with your account before such changes take effect. Non-material changes will be effective upon posting.
Continued use of the Services after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you may cancel your membership in accordance with Section 3.4 before the changes take effect.
You may terminate your membership at any time in accordance with the cancellation procedures described in Section 3.4. Termination will be effective at the end of your current paid quarterly period.
The Community may suspend or terminate your membership at any time, with or without cause, including but not limited to violation of these Terms, the Code of Conduct, or any applicable law. If the Community terminates your membership for cause, no refund will be issued. If the Community terminates your membership without cause, you will receive a pro-rata refund of any prepaid membership fees in accordance with Section 11.3.
Upon termination of your membership, your right to access the Community and participate in member-only events will cease at the end of your current paid period (or immediately, in the case of termination for cause). Sections 7 (Intellectual Property), 8 (Limitation of Liability), 9 (Governing Law), 10 (Dispute Resolution), and 11 (Refund Policy) shall survive termination of these Terms.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent.
These Terms, together with the Privacy Policy and any additional terms provided at the time of event registration, constitute the entire agreement between you and the Community with respect to the Services and supersede all prior agreements, understandings, and communications, whether written or oral, relating to the subject matter herein.
The Community shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or orders, war, terrorism, civil unrest, labor disputes, power failures, internet or telecommunications failures, or disruptions to transportation. In such events, the Community will use reasonable efforts to notify affected members and provide alternative arrangements where practicable.
If you have any questions or concerns about these Terms, please contact us at:
Email: hello@becloser.co